When I lightly tug on the cable by the end attached to the laptop's USB port, the HDD disconnects/reconnects frequently, so I'm guessing the problem is indeed with the cable and hopefully not the HDD due to a malfunctioning or physical alteration of its port/insides? Would you agree with that or is that not necessarily/likely the case? Just for some peace of mind while I wait for the new cable haha.
I see, I will probably just get a new cable and try it out to see if the problem is isolated to the cable. Thank you for replying so quickly, D_Know_WD! Furthermore, the drive most probably has some proprietary connectors. You shouldn't take the drive out of the enclosure, as the device is hardware encrypted and you will not be able to access your data unless the drive is in the enclosure. In case this does not help, I doubt that the enclosure/port problem can be fixed. I believe you can just get another cable and see if this would sort the issue out. If this is not a cable related issue, then there is something wrong with the enclosure.(most probably caused by the hit/shock) My suggestion would be to back up the data stored on the drive. The one I have now is one of the Amazon Basic 3.0 cords. The cable is not the one that initially came with it, that one went bad after a while once my laptop failed to recognize the drive from any USB ports. Is the fact that it only disconnects upon moving the cable an indication that the cable has gone bad, or that something inside the HDD is loose/disrupted? Will I have to investigate the interior of the HDD/the USB port or can I just get another cord? Thanks in advance. I have no issues opening any files in terms of speed and none of them seem to be corrupted.
LACIE BACKUP MAC DRIVE KEEPS DISCONNECTING FULL
I ran the SMART test, the quick scan, and the full scan using the WD Utilities tool, and none of them found any problems. The HDD was on and connected to my laptop/I was using it, but it was also securely snug inside a closed shock-absorbent case for HDDs from Amazon. It didn't have this problem before, but I fear that when I dropped it from a short height onto my hard tile floor that something inside could've gotten loose. Hello, my WD MyPassport Ultra HDD disconnects whenever I move it or the USB cable around slightly.
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